PRODUCT EXPERIENCE SURVEY

 

NorCross is committed to building products that improve people's lives. As a NorCross product owner you have unique insights that we want to hear. We'd like to know about your product experience and what you'd do to improve it.  Each completed survey enters you in our monthly drawing to win a free NorCross Marine Product.  (You MUST complete this form in it's entirety to be eligible for the drawing). 

 

Name:

 

E-Mail Address:

 

Which product do you own? 

 

What type of vessel is the unit installed or being used on? 

(need help determining your boat type? CLICK HERE)

 

We'd like to know where you bought your product.
 Marine Retail Store
Other Retail, Consumer Electronic or Warehouse Store
www.shopnorcrossmarine.com

eBay
 Other Website 
Directly from NorCross by Telephone or Mail/Catalog
Other Catalog
Boat Dealership

Came Installed on My Boat
Gift
Other
 

How long have you owned your product?
 Less than 6 months
6 months - 1 year
1 - 3 years
3 - 5 years
More than 5 years
 

Overall, how satisfied are you today with the performance of your product?
 Not at all satisfied
Not very satisfied
Somewhat satisfied
Very satisfied
Extremely satisfied
 

How likely are you to recommend your product to someone you know?
 Not at all likely
Not very likely
Somewhat likely
Very likely
Extremely likely
 

As a result of your overall experience with the product, how has your perception of NMP changed, if at all?
 Significantly worsened
Somewhat worsened
Remained the same
Somewhat improved
Significantly improved

 

Product Insights

Thinking about your experience with your product, please tell us how your expectations have been met in the following areas:

 

 

Falls far below expectations

Far exceeds expectations

Ease of Operation

1

2

3

4

5

6

7

8

9

10

Reliability

1

2

3

4

5

6

7

8

9

10

Design/

Workmanship

1

2

3

4

5

6

7

8

9

10

Features &

Functionality

1

2

3

4

5

6

7

8

9

10

 

 

Product Insights

We'd like to know how you feel about the following statements about your product. Please tell us how strongly you agree, or disagree, with each of them.

 

 

Strongly Disagree

Strongly Agree

The advertising accurately represented the product.

1

2

3

4

5

6

7

8

9

10

The product was a good value for the money.

1

2

3

4

5

6

7

8

9

10

The product has been worth the investment over time.

1

2

3

4

5

6

7

8

9

10

 

What suggestions do you have that would improve any part of your experience with your Product?   Examples would include advertising, places to purchase, packaging, features, owners manuals, new products, etc.