SERVICE EXPERIENCE SURVEY

 

In the last six months, have you contacted NorCross, or a NorCross reseller, regarding one of our products?* We'd like to hear from you if you've:

  • Sought information about a product (but did not purchase one)

  • Purchased a product

  • Contacted technical support

  • Returned or exchanged a product

  • Received help for account or billing information

  • Brought/sent a product in for repair

  • Had a service experience not listed here

If you've recently had one of these experiences, we'd like to know how satisfied you were with the service you received. We want to see how we're doing, or what members' experiences have been with any of the companies that sell our products.

 

Each completed survey enters you in our monthly drawing to win a free NorCross Marine Product.  (You MUST complete this form in it's entirety to be eligible for the drawing). 

 

 

Name:

 

E-Mail Address:

 

Which product do you own? 

 

Which of the following best describes your recent experience?
I sought product information (but did not purchase a product)
I purchased a product
I contacted technical support
I returned or exchanged a product
I called to get help with my account or billing information
I brought/sent a product in for repair
I had an experience that is not listed here
 

Where did you get technical support?

Retail, Consumer Electronic or Warehouse club stores

Contacted NorCross by Email

Contacted NorCross by Telephone

Other, please specify: 
 

 

Overall, how satisfied were you with your experience?
 Not at all satisfied
Not very satisfied
Somewhat satisfied
Very satisfied
Extremely satisfied
 

How likely are you to recommend NorCross to someone you know?
 Not at all likely
Not very likely
Somewhat likely
Very likely
Extremely likely
 

As a result of your overall experience with the product, how has your perception of NorCross changed, if at all?
 Significantly worsened
Somewhat worsened
Remained the same
Somewhat improved
Significantly improved

 

Please tell us how strongly you agree or disagree with the following statements:

 

Not At All

Neutral

Very

The person I dealt with was knowledgeable.

The person I dealt with was courteous.

I was satisfied with the amount of time this experience took.

I felt that all my needs were met.

 

 

What suggestions do you have that would improve any part of your experience with your service experience?  (if we implement one of your suggestions as a result of this feedback form, you will receive a $50 credit to use at www.shopnorcrossmarine.com).