WARRANTY COVERAGE DETAILS
Updated:
07/24/2008
FAQ's
What do I need to do
to be eligible eligible for the NorCross warranty?
First you must
complete and submit the registration form within 15 days of purchase.
Then you should print this page, attach it to a copy of the original purchase receipt and keep it
in a safe place. You will be required to present a copy of the
original purchase receipt to NorCross if you make a warranty claim.
If I submit this form
within 15 days of purchase, why do I need to present my original
purchase receipt if I want to make a warranty claim?
The NorCross
warranty only covers the original purchaser of the product for a
period as defined in the
Complete Warranty Legal Description
below. The original purchase receipt is
necessary to match the date of purchase to the previously submitted form.
What are my options
for getting a replacement product?
When
requesting warranty service,
our representative will give you 2 options for obtaining a replacement.
-
Option 1: After
receiving a Return Memo you will need to return the
defective item to us (It
is recommended you ship the product back to us via UPS,
FedEx, or other traceable method to ensure proper delivery).
We will repair/replace the item within 2 business days of
receipt and return it to you via UPS Ground service.
-
Option 2: Prepay for a replacement via Credit Card
and we will ship a replacement immediately. Upon
receipt you will have 30 days to return the defective
merchandise to us. Upon receipt we will issue you a
full credit for the prepaid replacement. (Please Note:
if the returned item is deemed have been abused, mistreated
or not covered by our warranty policy you will be charged a
repair fee.)
Who is eligible for
the NorCross Warranty?
The original
purchaser of the product from an authorized NorCross dealer.
How Do Get A Unit
Repaired By NorCross Under Warranty?
Warranty service
can be initiated by
completing an
Online Form. Further information can be obtained by
Clicking Here.
Warranty
Quick Facts
A copy of
the original sales receipt is required as the proof of purchase
for warranty repairs. Make a copy of the receipt and keep it in
a safe place.
The product
warranty term varies per product and will be clearly defined on
the Original Packaging supplied with
the product at the time of purchase. All products that were
purchased with a "-B" designation or "Recertified" carry a
90-Day Limited Warranty.
The warranty
covers ONLY the original purchaser of the product from an
authorized NorCross Dealer.
You are
responsible for any costs associated with returning the unit for
repair.
This
warranty is void if damage or malfunction is due to abuse,
misuse, accident, failure to reasonably maintain, improper
installation or use, or unauthorized alteration or repairs.
NorCross
will not under any circumstances be liable to anyone for any
special, consequential, incidental, or other indirect damage of
any kind, except where incidental or consequential damages are
non-waivable as a matter of law.
If upon
receipt of the defective unit NorCross determines that the
defect is not covered under the NorCross Limited Warranty,
NorCross will contact you about your repair options and
associated costs.
Warranty
service can be initiated by
Emailing NorCross or by
completing an
Online Form. Further information can be obtained by
Clicking Here.
ALL returns
that are shipped back to us without authorization will be
rejected.
Complete Warranty Legal Description
NorCross
Marine Products, Inc. warrants, to the original purchaser, all
products to be free from defects in materials and workmanship during the warranty
period.
The product
warranty period varies per product and will be clearly defined on
the
Original Packaging supplied with
the product at the time of purchase. All products that were
purchased with a "-B" designation or "Recertified" carry a
90-Day Limited Warranty.
If the unit fails to perform
as described in the products written specifications, due to a
defect in materials or workmanship, we will repair it free of
charge for parts or labor. The customer, however, is responsible
for any costs associated with returning the unit to NorCross. This
warranty is void if damage or malfunction is due to abuse, misuse,
accident, failure to reasonably maintain, improper installation or
use, or unauthorized alteration or repairs. NorCross retains the
exclusive right to repair or replace the unit at its sole
discretion, and holds this right as the exclusive remedy available
to the customer against NorCross for any defect, malfunction, or
non-conformity concerning the product, or for any loss or damage
resulting from any other cause whatsoever. Norcross will respond
to all warranty claims within a reasonable time after receipt of
the unit from the original purchaser, with such response time not
to exceed thirty days without written notification of delay to
customer.
A copy of the original sales receipt is required as the proof of
purchase for warranty repairs. If the problems are related to
depth readings, please send the transducer along with the unit
when sending for repair. We will not under any circumstances be
liable to anyone for any special, consequential, incidental, or
other indirect damage of any kind, except where incidental or
consequential damages are non-waivable as a matter of law.
NorCross goes to great lengths to provide the highest quality
products, engineered and manufactured under the most stringent
regulations in the world. We therefore reserve the right to make
changes or improvements in our products without incurring the
obligation to make these changes on equipment.
Warranty service can
be initiated by completing an
Online Form.
FAQ's can be obtained by
Clicking Here.
ALL
returns that are shipped back to us without authorization will be
rejected.
Repairs Not Covered
Under the Warranty: If upon receipt of the defective unit NorCross
determines that the defect is not covered under the NorCross
Limited Warranty, we will contact you about your repair options
and associated costs. We reserve the right to deem any product
unserviceable if replacement parts are no longer available.