WARRANTY REGISTRATION

 

A copy of the original sales receipt is required as the proof of purchase for warranty repairs.  Make a copy of the receipt and keep it in a safe place.

 

The product warranty term varies per product and will be clearly defined on the Original Packaging supplied with the product at the time of purchase.  All products that were purchased with a "-B" designation or "Recertified" carry a 90-Day Limited Warranty.

 

The warranty covers ONLY the original purchaser of the product from an authorized NorCross Dealer.

 

You are responsible for any costs associated with returning the unit for repair.

 

This warranty is void if damage or malfunction is due to abuse, misuse, accident, failure to reasonably maintain, improper installation or use, or unauthorized alteration or repairs.

 

NNorCross will not under any circumstances be liable to anyone for any special, consequential, incidental, or other indirect damage of any kind, except where incidental or consequential damages are non-waivable as a matter of law.

 

If upon receipt of the defective unit NorCross determines that the defect is not covered under the NorCross Limited Warranty, NorCross will contact you about your repair options and associated costs. font>

 

Warranty service can be initiated  by completing an Online Form.  FAQ's can be obtained by Clicking Here.  ALL returns that are shipped back to us without authorization will be rejected.

 

 

 

Name: 

Mailing Address : 

City : 

State : .... Zip:

Phone : .... Ext:

Email Address :

Product Purchased:

Product Date Code:   (Every product has a production date code sticker on the outside of the case or in the battery compartment.  The date of production is represented by three numbers (ex: 325).

Where did you purchase the product? (retailer/dealer name)

 

Date of Purchase:  Month: Day: Year:

Overall, how satisfied are you today with the performance of your product?
 Not at all satisfied
Not very satisfied
Somewhat satisfied
Very satisfied
Extremely satisfied

How likely are you to recommend your product to someone you know?
 Not at all likely
Not very likely
Somewhat likely
Very likely
Extremely likely

As a result of your overall experience with the product, how has your perception of NMP changed, if at all?
 Significantly worsened
Somewhat worsened
Remained the same
Somewhat improved
Significantly improved

Thinking about your experience with your product, please tell us how your expectations have been met in the following areas:

 

Falls Far Below Expectations

Far Exceeds Expectations

Ease of Operation

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Design &

Workmanship

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Features &

Functionality

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We'd like to know how you feel about the following statements about your product. Please tell us how strongly you agree, or disagree, with each of them.

 

Strongly Disagree

  

Strongly Agree

The advertising accurately represented the product.

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The product was a good value for the money.

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That suggestions do you have that would improve any part of your experience with your Product?   Examples would include advertising, places to purchase, packaging, features, owners manuals, new products, etc.

             

 After clicking send you will be redirected to the Customer Service Center Home Page 

 

 Complete Warranty Legal Description

 

NorCross Marine Products, Inc. warrants, to the original purchaser, all products to be free from defects in materials and workmanship during the warranty period. The product warranty period varies per product and will be clearly defined on the Original Packaging supplied with the product at the time of purchase.  All products that were purchased with a "-B" designation or "Recertified" carry a 90-Day Limited Warranty.

 

If the unit fails to perform as described in the products written specifications, due to a defect in materials or workmanship, we will repair it free of charge for parts or labor. The customer, however, is responsible for any costs associated with returning the unit to NorCross. This warranty is void if damage or malfunction is due to abuse, misuse, accident, failure to reasonably maintain, improper installation or use, or unauthorized alteration or repairs. NorCross retains the exclusive right to repair or replace the unit at its sole discretion, and holds this right as the exclusive remedy available to the customer against NorCross for any defect, malfunction, or non-conformity concerning the product, or for any loss or damage resulting from any other cause whatsoever. Norcross will respond to all warranty claims within a reasonable time after receipt of the unit from the original purchaser, with such response time not to exceed thirty days without written notification of delay to customer.

 

A copy of the original sales receipt is required as the proof of purchase for warranty repairs. If the problems are related to depth readings, please send the transducer along with the unit when sending for repair. We will not under any circumstances be liable to anyone for any special, consequential, incidental, or other indirect damage of any kind, except where incidental or consequential damages are non-waivable as a matter of law. NorCross goes to great lengths to provide the highest quality products, engineered and manufactured under the most stringent regulations in the world. We therefore reserve the right to make changes or improvements in our products without incurring the obligation to make these changes on equipment.

 

Warranty service can be initiated  by completing an Online Form.  FAQ's can be obtained by Clicking Here.  ALL returns that are shipped back to us without authorization will be rejected.

 

Repairs Not Covered Under the Warranty: If upon receipt of the defective unit NorCross determines that the defect is not covered under the NorCross Limited Warranty, we will contact you about your repair options and associated costs. We reserve the right to deem any product unserviceable if replacement parts are no longer available.