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WARRANTY REGISTRATION
A copy of the original sales
receipt is required as the proof of purchase for warranty repairs.
Make a copy of the receipt and keep it in a safe place.
The product warranty term varies per product and
will be clearly defined on the Original Packaging supplied with the
product at the time of purchase. All products that were purchased
with a "-B" designation or "Recertified" carry a 90-Day Limited
Warranty.
The warranty covers ONLY the original purchaser of
the product from an authorized NorCross Dealer.
You are responsible for any
costs associated with returning the unit for repair.
This warranty is void if
damage or malfunction is due to abuse, misuse, accident, failure to
reasonably maintain, improper installation or use, or unauthorized
alteration or repairs.
NNorCross will not under any
circumstances be liable to anyone for any special, consequential,
incidental, or other indirect damage of any kind, except where
incidental or consequential damages are non-waivable as a matter of law.
If
upon receipt of the defective unit NorCross determines that the defect
is not covered under the NorCross Limited Warranty, NorCross will
contact you about your repair options and associated costs. font>
Warranty service can be initiated
by completing an
Online Form.
FAQ's can be obtained by
Clicking Here.
ALL returns that are
shipped back to us without authorization will be rejected.
Name:
Mailing Address
:
City :
State :
.... Zip:
Phone :
.... Ext:
Email Address :
Product
Purchased:
Product Date
Code:
(Every product has a production
date code sticker on the outside of the
case or in the battery compartment. The date of production is
represented by three numbers (ex: 325).
Where did you purchase the
product?
(retailer/dealer
name)
Date of
Purchase: Month:
Day:
Year:
Overall, how
satisfied are you today with the performance of your product?
Not at all satisfied
Not very satisfied
Somewhat satisfied
Very satisfied
Extremely satisfied
How likely are you to recommend your product to someone you know?
Not at all likely
Not very likely
Somewhat likely
Very likely
Extremely likely
As a result of your overall experience with the product, how has
your perception of NMP changed, if at all?
Significantly worsened
Somewhat worsened
Remained the same
Somewhat
improved
Significantly improved
Thinking about your experience with your product, please tell us
how your expectations have been met in the following areas:
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Falls
Far Below Expectations |
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Far
Exceeds Expectations |
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Ease of Operation |
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Design &
Workmanship |
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Features &
Functionality |
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We'd like to know how you feel about the following statements
about your product. Please tell us how strongly you agree, or disagree,
with each of them.
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Strongly
Disagree |
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Strongly
Agree |
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The
advertising accurately represented the product.
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The product
was a good value for the money. |
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What
suggestions do you have that would improve any part of your
experience with your Product?
Examples would include advertising, places to purchase,
packaging, features, owners manuals, new products, etc.
After clicking send you will be redirected to
the Customer Service Center Home Page
Complete
Warranty Legal Description
NorCross Marine Products, Inc.
warrants, to the original purchaser, all products to be free from
defects in materials and workmanship during the warranty period.
The product warranty period varies per
product and will be clearly defined on the Original Packaging supplied
with the product at the time of purchase. All products that were
purchased with a "-B" designation or "Recertified" carry a 90-Day
Limited Warranty.
If the unit fails to perform as described in the products
written specifications, due to a defect in materials or workmanship, we
will repair it free of charge for parts or labor. The customer, however,
is responsible for any costs associated with returning the unit to
NorCross. This warranty is void if damage or malfunction is due to
abuse, misuse, accident, failure to reasonably maintain, improper
installation or use, or unauthorized alteration or repairs. NorCross
retains the exclusive right to repair or replace the unit at its sole
discretion, and holds this right as the exclusive remedy available to
the customer against NorCross for any defect, malfunction, or
non-conformity concerning the product, or for any loss or damage
resulting from any other cause whatsoever. Norcross will respond to all
warranty claims within a reasonable time after receipt of the unit from
the original purchaser, with such response time not to exceed thirty
days without written notification of delay to customer.
A copy of the original sales receipt is required
as the proof of purchase for warranty repairs.
If the problems are related to depth readings, please send the
transducer along with the unit when sending for repair. We will not
under any circumstances be liable to anyone for any special,
consequential, incidental, or other indirect damage of any kind, except
where incidental or consequential damages are non-waivable as a matter
of law. NorCross goes to great lengths to provide the highest quality
products, engineered and manufactured under the most stringent
regulations in the world. We therefore reserve the right to make changes
or improvements in our products without incurring the obligation to make
these changes on equipment.
Warranty service can be
initiated by completing an
Online Form.
FAQ's can be obtained by
Clicking Here.
ALL returns
that are shipped back to us without authorization will be rejected.
Repairs Not Covered Under the Warranty:
If upon receipt of the defective unit NorCross determines that the
defect is not covered under the NorCross Limited Warranty, we will
contact you about your repair options and associated costs. We reserve
the right to deem any product unserviceable if replacement parts are no
longer available.
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